Your business isn’t broken.
It’s running on chaos. I fix that.
Structure | Clarity | Predictable Operations | Finally
Why Chaos Happens
Chaos doesn’t appear overnight.
It sneaks in slowly — one skipped process at a time, one “we’ll fix it later,” one undocumented workaround.
Then suddenly everything feels messy, slow, and unpredictable.
Your team isn’t the problem.
Your tools aren’t the problem.
Your lack of structure is.
I fix the operating system your business runs on… so everything else can finally work.
What’s actually slowing you down
• Work appearing from everywhere
• No intake, no workflow, no ownership
• Slow IT, slow decisions, slow delivery
• Firefighting every week
• “Only one person knows how to do that”
• Tools used badly or inconsistently
• Nothing documented
• Everything takes too long
• Everyone overwhelmed
What happens once we fix the system
• Predictable workflows
• One source of truth
• Clear ownership
• Faster delivery
• Fewer fires
• Happier teams
• Stable systems
• Automation-ready operations
• Leadership breathing room
The QCS Chaos Audit
A simple 3-step process:
Map the mess
You show me how work actually flows in your business. (Not how you think it flows.)
Find the friction
I identify the bottlenecks, breakpoints, and hidden chaos costing you time and money.
Build the fix
You get a practical plan to stabilise the system and make your operations predictable again.
No jargon.
No PowerPoints.
No BS.
Just clarity.
Case Study 1 — The Intake Bottleneck
The problem:
An SME had work arriving from six different channels:
email, WhatsApp, voice notes, random hallway requests, group chats, and “someone told someone”.
Nothing was tracked.
Nothing was prioritised.
Everything was late.
The team looked slow — but they were drowning.
What we did:
• Built a single intake system
• Assigned one owner
• Added simple rules: what gets logged, what gets rejected, what gets escalated
• Created clarity around “urgent vs noise”
• Stopped work from jumping the queue
The result:
Turnaround time dropped from 6 days to 12 hours.
Emergency work decreased by 40 percent in 3 weeks.
Leadership finally saw where the real bottleneck was — the system, not the staff.
Case Study 2 — The “Only One Person Knows” Disaster
The problem:
A company relied entirely on one long-time employee who “knew everything”.
Every workflow, every password, every vendor, every undocumented fix.
If he got sick, took leave, or blinked — the entire business stalled.
A single point of failure pretending to be a process.
What we did:
• Documented critical workflows
• Built handoff rules
• Centralised credentials
• Mapped out dependencies
• Distributed ownership between 3 team members
• Replaced tribal knowledge with actual systems
The result:
The company went from “pray he doesn’t quit” to zero operational risk.
Work continued even when he was offline.
Leadership finally had stability instead of fear.
Case Study 3 — The Firefighting Culture
The problem:
A business was living in perpetual emergencies.
Everything was urgent.
Everything was last-minute.
Teams were burnt out.
Leaders couldn’t plan more than 48 hours.
Delivery dates were guesses.
Chaos was the operating system.
What we did:
• Built a weekly priorities review with the business
• Introduced simple rules for what becomes urgent
• Added ownership to each deliverable
• Cleaned up broken workflows that caused recurring fires
• Removed unplanned work from the system unless approved
The result:
Firefighting dropped 40 percent in two months.
Delivery became predictable.
Teams stopped panicking.
Leadership finally had breathing room to think beyond the next fire.
Who am I?
I’m Dom. I fix broken systems.
20 years in IT & Operations.
I stabilise environments, clean up workflows, and make businesses run like businesses again.
If you’re drowning in chaos, you don’t need more tools or more people.
You need structure.
I build that.
Ready to fix the chaos?
Let’s make your business predictable again.
Book Your Free Chaos Audit
(20 minutes. No BS. Clear next steps.)
20 years of fixing operational chaos across IT, infrastructure, and SME environments.